Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

Paid licenses (2-Year Pro and Lifetime Pro) come with a 7-day money-back guarantee. If you are not satisfied, you may request a full refund within 7 days of your purchase date.

2. How to Request a Refund

Email support@fastvideocompressor.com from the email address used for the purchase, including:

• Your order or payment reference (from your invoice or payment receipt).
• The email address used at checkout.
• A brief reason for the refund (optional, but helps us improve).

We aim to acknowledge refund requests within 2 business days.

3. How Refunds Are Processed

Approved refunds are issued to your original payment method through our payment partner, Razorpay. After approval, it typically takes 5–7 business days for the amount to appear, depending on your bank or card issuer. When a refund is issued, the associated license key is revoked and Pro access ends.

4. Exceptions

To keep pricing fair for everyone, a refund may be declined where:

• The request is made more than 7 days after purchase.
• There is evidence of fraud, abuse, license sharing, or violation of our Terms.
• The license has already been refunded, revoked, or charged back.

If your software is not working as described, please contact us first — we will try to resolve the issue, and we stand behind the guarantee during the 7-day window.

5. Cancellations

The 2-Year and Lifetime plans are one-time purchases and do not auto-renew, so there is no recurring subscription to cancel. If a plan you hold renews automatically, you may cancel future renewals at any time; the cancellation applies to the next billing cycle.

6. Contact

For any refund or billing question, email support@fastvideocompressor.com.